“Wren Bay” guarantees its products against defects in materials and workmanship.

If you feel that you have a expired or defective cigar product or accessory, immediately alert our customer services.

After the product is examined, if it is determined to be defective, we will replace the product at our expense. Your satisfaction is our top priority.

Returns and exchanges are only accepted within 10 days of the purchase date. On all other items please let us know why you are unhappy with the product and send it back to us after you get a return authorization.

We’re not perfect. Sometimes we make mistakes. If we ship you the wrong item, contact customer service right away! We will send you the correct item. We pride ourselves on customer service and work diligently to provide everyone with the most unique user experience possible. Thank You,

Wren Bay – David Wren